Return & Refund Policy

Refund Policy

This Refund Policy (“Policy”) governs requests for refunds in respect of purchases made on the website eletekart.com (“Website/Platform”), operated by Eletekart, a sole proprietorship having its registered office at #230, St. No. 2, Civil City, Chandar Nagar (“Company”, “We”, “Us”, “Our”). By purchasing Products on the Website, You (“User”, “Customer”, “You”, “Your”) agree to the terms of this Policy. This Policy must be read together with the User Agreement, Payment Policy, and Shipping Policy.

1. ELIGIBILITY FOR REFUNDS

Refunds shall be considered only under the following circumstances:

  • Product delivered is defective, damaged, or materially different from the description.
  • Product is not delivered within the assured timeline, subject to exceptions in the Shipping Policy.
  • Order is cancelled by the Company before dispatch.
  • Payment is received but order is not processed due to stock unavailability.

Refunds shall not be granted in the following circumstances:

  • Change of mind or buyer’s remorse.
  • Minor variations in color, texture, or specifications that do not materially affect usability.
  • Refusal to accept delivery without valid reason.
  • Improper use, handling, or damage caused by the Customer.

2. REFUND PROCESS

Customers must raise refund requests within 7 days of delivery by contacting us at Kritikaseth70@gmail.com or 9872043220.

Requests must include order details, reason for refund, and photographic or video evidence (in case of defective/damaged products).

The Company shall review the request and communicate approval or rejection within 3 business days.

3. INSPECTION & VERIFICATION

  • Refund approval may be subject to return and inspection of the Product.
  • Products must be returned unused, in original packaging, with tags and invoice intact.
  • Failure to comply with return requirements may lead to rejection of refund.

4. MODE OF REFUND

  • Approved refunds shall be processed to the original mode of payment used during purchase unless otherwise agreed.
  • For Cash on Delivery orders, refunds shall be issued via bank transfer or digital wallet to the Customer’s verified account details.
  • Refunds to credit/debit cards or bank accounts may take 7–14 working days, depending on bank/payment gateway processing times.

5. PARTIAL REFUNDS

Partial refunds may be issued under the following conditions:

  • Only part of the order was defective or undelivered.
  • Returned Product shows signs of use or damage not attributable to the Company.
  • Shipping or handling charges may be non-refundable unless mandated by law.

6. CHARGEBACKS & DISPUTES

  • Customers are encouraged to first contact the Company for resolution before initiating chargebacks with banks or card issuers.
  • Unauthorized or unjustified chargebacks may lead to suspension of Customer accounts and legal action.

7. EXCHANGES & REPLACEMENTS

  • In lieu of refunds, the Company may offer exchange or replacement of defective/damaged Products, subject to stock availability.
  • Exchanges are processed on the same terms as refunds, requiring inspection and approval.

8. REFUND EXCEPTIONS

  • Made-to-order, customized, or personalized Products are non-refundable unless proven defective.
  • Clearance sale or discounted Products may not be eligible for refunds, except where legally required.

9. LIMITATION OF LIABILITY

  • The Company’s liability in respect of refunds shall not exceed the actual amount paid by the Customer for the disputed Product.
  • Indirect or consequential losses (loss of profit, goodwill, opportunity) shall not be compensated.

10. AMENDMENTS

The Company reserves the right to amend, update, or modify this Policy at any time without prior notice. Updated versions shall be published on the Website.

11. CONTACT INFORMATION

For refund-related queries or requests, please contact:

This Refund Policy is designed to be clear, customer-friendly, and compliant with Indian e-commerce regulations while safeguarding the interests of Eletekart.

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